Terms and conditions

Welcome to Watermans Goldsmith’s website (the “Website”).

 

The Website is made available by Watermans of Banbury, trading as Watermans Goldsmiths, whose registered address is 51 Parsons Street, Banbury, Oxfordshire, OX16 5NB (herein referred to as “us”, “we”, or “our”).

 

By accessing and using this Website, you agree to be bound by the terms and conditions set out below. If you do not agree with any of these terms, please cease using the Website immediately.

You can contact us at: watermansgoldsmiths@gmail.com

You can also write to us at: 51 Parson’s Street, Banbury, Oxfordshire, OX16 5NB

 

Privacy

All information you provide to us will be governed by our Privacy Policy, available below. By using our Website and submitting information to us, you agree to be bound by our Privacy Policy.

 

Website Content

We, along with any third parties involved, do not provide warranties or guarantees regarding the precision, timeliness, performance, completeness, or appropriateness of the information and materials found or offered on this Website for any particular purpose. Please be aware that the content on this site may be updated or modified without prior notice. While we strive for accuracy, we explicitly disclaim liability for any inaccuracies or errors to the maximum extent permitted by law.

 

Any use of the information or materials on this Website is at your own discretion and risk, and you are responsible for ensuring that any products, services, or information available through this Website meet your specific requirements.

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Account Creation

When creating an account, you guarantee that all information you provide is accurate and complete at the time of registration and remains so during your use of the Website. You agree to promptly notify us of any changes to keep your account details current.

 

If your account is protected by a password, you are responsible for keeping it confidential. You will be liable for any activities that occur under your account. We reserve the right to suspend or terminate your account immediately, at our sole discretion, for any reason or if you breach these terms.

You can cancel your account by using the deletion features in your account settings (if available) or by contacting us via watermansgoldsmiths@gmail.com

 

Intellectual Property

Unless otherwise stated, all copyright, including but not limited to text, graphics, audio clips, video clips, HTML source code, object code, and any other content is owned by Watermans of Banbury, its affiliates, or pertinent third parties.

 

You agree not to use, reproduce, modify, copy, or distribute any content from this Website without our prior written consent.

 

By uploading or contributing content to the Website, you grant us a licence to use that content for operating the Website and our business. We reserve the right to remove or refuse any user-generated content. You agree to indemnify us for any losses arising from user-generated content you upload or add to our Website.

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Placing an Order

When you place an order on our Website, you offer to purchase goods from Watermans of Banbury under these terms. All orders are subject to acceptance and availability. We reserve the right to cancel any order at our discretion.

 

Payment Processing

Payment for goods must be made at the time of order using the available payment methods listed on our website.

 

All prices are quoted in the currently specified at the checkout and where VAT is payable this is clearly indicated at checkout.

 

Payment is processed via our secure payment gateway provided by Stripe, and their terms and conditions will also apply to purchases you may via this site.

You confirm all payment details you provide are accurate and that you are authorised to use the chosen payment method.

 

Order Acceptance and Contract Formation

A contract for the sale of goods is formed only when we confirm your order. Until then, orders are non-binding.

 

In case of pricing or product description errors, we may cancel or correct the order.

 

Electronic Communications

By placing an order, you consent to receive electronic communications about your order and our products.

 

Consumer Rights and the Consumer Rights Act 2015

You have a right to a full refund, repair, or replacement if goods are faulty, misdescribed, or not delivered as agreed, under the Consumer Rights Act 2015. If your statutory consumer rights have been breached, please contact us at watermansgoldsmiths@gmail.com These terms do not limit your statutory rights.

 

Distance Selling and Your Right to Cancel

In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

 

Right to Cancel

You may cancel your order within 14 days of receiving your goods (“Cancellation Period”), subject to the terms below.

 

To cancel, please contact us at watermansgoldsmiths@gmail.com or via our website, before the end of the Cancellation Period.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Return of Goods

If you cancel, you must return the goods to us within 14 days of cancellation, unless otherwise agreed in writing.

 

Goods must be returned in their original condition with all packaging and documentation.

 

Refunds

We will refund you upon receiving the returned goods in acceptable condition (as determined by us acting reasonably), using the original payment method. This only applies to distance purchases (i.e. via the Watermans Goldsmiths website) and not to purchases made in store.

Jewellery purchased in store can be exchanged within 28 days with proof of purchase, providing the returned item is unworn (this includes earrings).

Credit notes will only be issued at the discretion of Watermans of Banbury Ltd.

We are unable to offer refunds.

Please note that we cannot exchange commissioned items or those which have been sized or altered.

This does not affect your statutory rights.

 

Exclusions

Some goods we sell are exempt from this returns policy. We cannot accept returns on bespoke and made-to-order items. If you require more information, contact us at watermansgoldsmiths@gmail.com.

 

Deposits

If you leave a deposit on an item in our stock such a deposit will be refundable at the discretion of Watermans Goldsmiths. A charge may be applied to cover processing and admin costs.

If you wish to cancel a bespoke or made-to-order item and have left a deposit, this will be refundable at the discretion of Watermans Goldsmiths. Deposits may be retained in full to cover the cost of materials and labour.

 

Delivery

We will deliver goods to the address you provide when placing your order. Any delivery times are estimates and subject to change. 

 

Promotions and Discount Codes

Terms for combining discounts or promotions will be outlined at the time of the offer.

 

Promotions and discount codes may be changed or withdrawn at any time.

 

We reserve the right to modify, suspend, or discontinue any promotion or discount code without notice.

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Third Party Terms and Conditions

Some Website features or services (e.g., payment processors, delivery couriers, external apps) may be governed by additional terms. By using these services, you agree to those third-party terms as well as our own.

 

What You Cannot Do

You may not use this Website to:

1. Violate these terms;

2. Engage in illegal activities;

3. Harm the Website or disrupt others’ use and enjoyment.

 

External Content

Links to external websites are provided for convenience; we are not responsible for their content or for any loss or damage arising from their use. If we integrate third-party applications, your use of them may be subject to separate terms.

Modifications to services and prices

Prices for our products are subject to change without notice. 

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

 

Disclaimer, Indemnity, and Limitation of Liability

To the fullest extent permitted by law, we disclaim liability for any direct, indirect, or consequential losses from your use of, or inability to use, the Website. The Website is provided “as is” and “as available,” without guarantees it will be uninterrupted or error-free.

 

By using this Website, you agree to indemnify Watermans of Banbury against any claims arising from your misuse of the Website or breach of these terms.

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Governing Law

These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

 

General

These terms do not create rights for third parties under the Contracts (Rights of Third Parties) Act 1999.
 

If any provision is invalid or unenforceable, the remaining provisions remain in effect.
 

Our failure to enforce any provision is not a waiver of our right to do so later.
 

We reserve the right to amend these terms at any time; changes take effect upon posting on the Website.
 

It is your responsibility to review any changes.​​​​​

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All repairs will be assessed and completed in our on-site workshop. This excludes pearl restringing, stone cutting and polishing, engraving, plating & hallmarking. If our staff or goldsmiths determine that you need further work to your jewellery, we will contact you by phone.

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Guarantees

Jewellery repairs are covered by a one-year guarantee unless otherwise stated.

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Pearl restringing jobs are covered by a six-month guarantee. Pearls should not be worn in water or come into contact with chemicals such as perfumes. If the items show signs of damage or misuse/wear, the warranty will be void.

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Replacement gemstones supplied and set by us are covered by a six-month guarantee when the appropriate setting work/metal work is also completed.

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These guarantees may be withdrawn by Watermans Goldsmiths. General wear and tear or damage caused by unreasonable usage are not covered by guarantee. All returned repairs will be assessed by our master goldsmith or manager to determine if returned items violate the terms of the guarantee.

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We are unable to offer a guarantee on some items, such as hollow chains. We shall notify you if your item to be repaired will not be covered by our guarantee or is classed as best possible repair.

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Ring sizing​

When having ring sizing work completed, the final size agreed is the responsibility of the customer, made on the advice of our staff. If the end result is not satisfactory, we can offer a 50% discount on the subsequent resizing. Exceptions to this may occur. Please bear in mind that finger sizes can change substantially as a result of temperature fluctuations and personal circumstances.

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Insurance

Any items left with us will be stored in our safes and covered by our insurance policy.

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Deposits & Payments

We require a deposit to begin work, equivalent to 50% of the total repair cost. This is to cover non-refundable costs incurred during the course of the repair, all repairs equivalent to or under the value of £50.00 are to be paid in full to begin work.

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Collections

Please retain your receipt and bring this with you when you come to collect your item. In the event that you do not have your receipt, we can accept valid forms of ID (e.g. driving licence). We reserve the right to refuse collection if you do not have your receipt.

If you arrange for someone other than the named receipt holder to collect your item on your behalf, please ensure they have the receipt when coming to collect.

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Watermans of Banbury Ltd. (trading as Watermans Goldsmiths) Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

The Website is made available by Watermans of Banbury, trading as Watermans Goldsmiths, whose registered address is 51 Parsons Street, Banbury, Oxfordshire, OX16 5NB (herein referred to as “Watermans Goldsmiths”, “us”, “we”, or “our”).

 

Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

 

 

What data do we collect?

Watermans of Banbury collects the following data:

Personal identification information (name, email address, phone number, address)

 

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.

Leave an item to be repaired in our workshop, complete a purchase or have a valuation for insurance completed.

Use or view our website via your browser's cookies.

 

How will we use your data?

We collect your data so that we can:

• Process your order and manage your account.

• Email you with special offers on other products and services we think you might like.

• When we process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

How do we store your data?

Watermans Goldsmiths securely stores your data on our secure jewellery workshop management database at 51 Parsons street, Banbury, OX16 0BL

 

What are your data protection rights?

Watermans Goldsmiths would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

 

The right to access - You have the right to request Watermans Goldsmiths for copies of your personal data. We may charge you a small fee for this service.

 

The right to rectification - You have the right to request that Watermans Goldsmiths correct any information you believe is inaccurate. You also have the right to request Watermans Goldsmiths to complete information you believe is incomplete.

 

The right to erasure — You have the right to request that Watermans Goldsmiths erase your personal data, under certain conditions.

 

The right to restrict processing - You have the right to request that Watermans Goldsmiths restrict the processing of your personal data, under certain conditions.

 

The right to object to processing - You have the right to object to Watermans Goldsmiths' processing of your personal data, under certain conditions.

 

The right to data portability - You have the right to request that Watermans Goldsmiths transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 01295 269210

Or write to us: 51 Parson’s Street, Banbury, OX16 0BL

 

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit aIIaboutcookies.org.

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How do we use cookies?

Watermans Goldsmiths uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

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What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality — Watermans Goldsmiths uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising — Watermans Goldsmiths uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Watermans Goldsmiths sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

The Watermans Goldsmiths website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

Watermans Goldsmiths keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 15th July 2025.

 

How to contact us

If you have any questions about Watermans Goldsmiths' privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: watermansgoldsmiths@gmail.com

Call us: 01295 269210

Or write to us at: 51 Parson’s street, Banbury, OX16 0BL

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How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Watermans Goldsmiths has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office on the below details: 

 

Phone: 0303 123 1113

Address: Wycliffe House, Water Ln, Wilmslow SK9 5AF

 

Cookie Policy

Like many websites Watermans of Banbury uses cookies. In order to deliver a personalised, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. These cookies are completely safe and secure and will never contain any sensitive information. They are only used by us and this data is never shared with any other organisation. You do not have to have cookies activated on your web browser to view this website.